Terms and Conditions

PRICE

  • Prices are subject to change without notice.
  • All taxes are separate.
  • Shipping is FOB our Toronto warehouse.

CREDIT POLICY

  • All shipments are COD unless prior redit terms are arranged.
  • We accept Visa and Mastercard payments prior to shipment, subject to buyers’ authorizations.
  • Accounts over 90 days past due will be placed for collection unless prior payment arrangement is made and accepted mutually.
  • New accounts must furnish a completed credit application.
  • A $20.00 NSF charge is applied if the cheque is retured due to NSF.
  • 2% interest appliced monthly on overdue accunts (24% per annum).
  • 2% surcharge applied monthly if the overdue accounts are settled by credit card payments.
  • We reserve the right to revoke terms without prior notification for any reason.

SHIPPING POLICY

  • Unless otherwise specified, all orders will be shipped by the most efficient and economical means.
  • Parcel post order is subject to a surcharge of $3.50 per carton.
  • Freight costs include shipping and handling charges.
  • We reserve the right to withhold shipments without notification on the overdue accounts.
  • For pick-up orders, it is suggested to call in advance and check if the order is ready before coming.

LIMITATION OF LIABILITY

  • We warrant the goods sold to be from manufacturing defects.
  • We shall not be liable for any consequent or punitive claims of loss of use, lost profit and additional costs, such as freight and repair costs resulting from a claim based on warranty, shipment delay or damages.

RETURNS

  • No returns will be accepted without prior authorization from the company.
  • All claims/returns must be made within 15 days of the shipment.
  • All return items/samples are subject to a 15% restocking fee with a $5.00 minimum.
  • Claims regarding shortages, discrepancies and defects must be filed within 5 days of receipt of the goods.
  • For 3rd party drop-shipment, it is the responsibility of the buyers or users to verify the order.
  • Shortage and discrepancy claims from a third party will not be accepted.
  • No claims will be accepted if goods have been used, altered or decorated.
  • Contact us for return material authorization number (RMA#).
  • RMA# must be accompanied for all returns.

CUSTOM ORDERS

  • All custom orders must be accompanied with 50% deposit.
  • Sample price on custom order is 2 X quoted price. An additional sample set up surcharge may apply.
  • Custom sample is non-refundable.
    • There is a surcharge of 20% for sizes over XXL.
  • There is a surcharge of 10% for all tall sizes.
  • There is a surcharge on price for quantity below 100 pieces.
  • Custom orders are subject to overruns +/- 3% of the total order.
  • For quantity below 50 pieces, a set up charge will be applied.