Terms and Conditions

PRICE

All shipments are COD unless prior redit terms are arranged.
We accept Visa and Mastercard payments prior to shipment, subject to buyers’ authorizations.
Accounts over 90 days past due will be placed for collection unless prior payment arrangement is made and accepted mutually.
New accounts must furnish a completed credit application.
A $20.00 NSF charge is applied if the cheque is retured due to NSF.
2% interest appliced monthly on overdue accunts (24% per annum).
2% surcharge applied monthly if the overdue accounts are settled by credit card payments.
We reserve the right to revoke terms without prior notification for any reason.

Unless otherwise specified, all orders will be shipped by the most efficient and economical means.
Parcel post order is subject to a surcharge of $3.50 per carton.
Freight costs include shipping and handling charges.
We reserve the right to withhold shipments without notification on the overdue accounts.
For pick-up orders, it is suggested to call in advance and check if the order is ready before coming.

We warrant the goods sold to be from manufacturing defects.
We shall not be liable for any consequent or punitive claims of loss of use, lost profit and additional costs, such as freight and repair costs resulting from a claim based on warranty, shipment delay or damages.

No returns will be accepted without prior authorization from the company.
All claims/returns must be made within 15 days of the shipment.
All return items/samples are subject to a 15% restocking fee with a $5.00 minimum.
Claims regarding shortages, discrepancies and defects must be filed within 5 days of receipt of the goods.
For 3rd party drop-shipment, it is the responsibility of the buyers or users to verify the order.
Shortage and discrepancy claims from a third party will not be accepted.
No claims will be accepted if goods have been used, altered or decorated.
Contact us for return material authorization number (RMA#).
RMA# must be accompanied for all returns.

All custom orders must be accompanied with 50% deposit.
Sample price on custom order is 2 X quoted price. An additional sample set up surcharge may apply.
Custom sample is non-refundable.
- There is a surcharge of 20% for sizes over XXL.
There is a surcharge of 10% for all tall sizes.
There is a surcharge on price for quantity below 100 pieces.
Custom orders are subject to overruns +/- 3% of the total order.
For quantity below 50 pieces, a set up charge will be applied.